Shipping policy

1. ORDER PROCESSING TIME

Orders for parts and accessories are typically processed within 2-3 business days after payment is confirmed.

Bike orders require additional preparation and are usually processed within 4–7 business days from the order date. Each bike is carefully built, set up tubeless, and fully assembled before shipping to ensure it’s ready to ride upon arrival.

 

Processing time may vary due to:

  • Order volume

  • Product availability

  • Special orders or custom items

  • Holidays or peak seasons

 

Orders placed on weekends or holidays will be processed on the next business day.

 

 

2. SHIPPING METHODS & CARRIERS

We ship using a variety of carriers depending on the item, destination, and shipping method selected at checkout, including:

  • Major parcel carriers (e.g., UPS, FedEx, USPS)

  • Freight carriers for oversized items such as bicycles or large equipment

 

Shipping options and rates are displayed at checkout when available.

 

 

3. SHIPPING RATES

Shipping rates are calculated at checkout based on:

  • Item size and weight

  • Shipping destination

  • Selected shipping method

 

Some items may:

  • Ship separately

  • Incur additional handling or freight fees

  • Require delivery appointments

 

 

4. ESTIMATED DELIVERY TIMES

Estimated delivery times are provided for convenience and are not guaranteed.

 

Delivery times may be affected by:

  • Carrier delays

  • Weather conditions

  • Incorrect or incomplete shipping addresses

 

We are not responsible for delays once an order has been handed off to the carrier.

 

 

5. OVERSIZED ITEMS, BICYCLES & FREIGHT SHIPMENTS

Oversized items — including bicycles and certain electric bikes — may ship via freight or specialized services.

 

For these shipments:

  • Delivery may require a signature

  • Additional delivery time may be required

  • Residential delivery fees may apply

  • Delivery appointments may be scheduled by the carrier

 

Bicycles may arrive partially assembled and require final assembly by a qualified technician.

 

 

6. HAZARDOUS MATERIALS & BATTERY SHIPPING

Certain products (such as lithium-ion batteries or e-bikes) may be subject to:

  • Shipping restrictions

  • Ground-only shipping

  • Additional handling requirements

 

These restrictions may affect shipping availability and delivery timelines.


 

7. INCORRECT ADDRESSES & FAILED DELIVERIES

Please ensure your shipping address is accurate.

 

We are not responsible for:

  • Delays or losses due to incorrect addresses

  • Orders returned to sender due to failed delivery attempts

 

Additional shipping charges may apply to reship returned orders.

 

 

8. ORDER TRACKING

When available, tracking information will be provided once your order ships.

Tracking updates may take time to appear after shipment.

 

 

9. LOST OR DAMAGED SHIPMENTS

If your order is lost or arrives damaged:

  • Contact us within 2 days of delivery or expected delivery

  • Provide order details and any required documentation

 

We’ll work with the carrier to resolve the issue as quickly as possible.

 

 

10. CHANGES TO THIS POLICY

We may update this Shipping Policy from time to time. Any changes will be posted on this page with an updated effective date.

 

 

11. CONTACT INFORMATION

If you have questions about shipping or delivery, please contact us:

Email: Louisvillebikelabs@gmail.com

Phone: 502-536-9227